Tsindi Art Centre Return Policy | 60-Day Satisfaction Guarantee
Our 60-Day Return Promise
We offer a full refund or exchange within 60 days of purchase when
- Original packaging is intact
- Valid proof of purchase provided
How to Return Artwork
Contact Us First: Email info@tsindiartcentre.com to initiate return
Secure Packaging: Repack item in original materials
Ship To:
66 Airport Road, Hatfield
Harare, Zimbabwe
Refund Processing Timeline
- Inspection within 3 business days of receipt
- Email confirmation sent immediately after approval
- Credit issued within 5-7 business days to original payment method
Key Policy Exceptions
Final Sale Items:
Clearance/discounted artwork cannot be returned
All sales final on special promotion pieces
Return Shipping Costs:
Customer responsible for return postage
Recommended services:
• Trackable shipping
• Insurance for items over $200
• Proof of mailing documentation
Common Return Questions
Where’s My Refund?
Allow 3-5 business days for bank processing
Check with card issuer if beyond 7 days
Contact us if unresolved after 10 days
Damaged During Shipping?
Email photos of damage to info@tsindiartcentre.com within 48 hours of delivery for:
- Immediate replacement
- Free return shipping label
- Priority processing
Contact Our Support Team
Email: info@tsindiartcentre.com
Physical Address:
66 Airport Road, Hatfield
Harare, Zimbabwe
Last Updated: [21 February 2025]